Privacy Policy
Last Updated:
Introduction
Glide Identity, Inc. (the "Company", “we” or “us”) is committed to protect the privacy of the users of our website located at :https://www.glideidentity.com/, its subdomains and its related features (“Website”), and of the services we provide to users of the Website (respectively: “you” and “Our Services”). The Website and Our Services shall be together referred to hereunder as the “Services”. This Policy is integrated into and forms part of our Terms of Use ("Terms").
We are dedicated to protecting your privacy rights and making our practices regarding the processing of your personal data more transparent and fair. This Privacy Policy (“Policy”) was designed to help you understand the information we collect, store, use and share, and it applies whenever you visit, install, or interact with our Services. Please note that parts of this Policy, or any parts thereof, may not be applicable to you, depending on the jurisdiction in which you reside and the applicable laws.
We strongly urge you to read this Policy and make sure that you fully understand and agree to it. If you do not agree to this Policy, please discontinue and avoid using our Services. You have the right to cease using our Services at any time, pursuant to this Policy and our Terms. You are not legally required to provide us with any Personal Data (as defined below), but without it we might not be able to provide you with our Services or any parts thereof.
1. What Types of Data We Collect?
Personal Data is individually identifiable data, namely data that identifies an individual or may with reasonable effort to identify an individual ("Personal Data"). We gather the following types of Personal Data:
Contact Information. If you register for an account with us or voluntarily contact us, join our waiting list, schedule calls, subscribe to newsletters, participate in surveys or other promotional activities through any means of communications we make available for inquiries, you will be required to provide us with certain information such as your name, your organization name (i.e., on behalf of which you contact us), email address, phone number and any additional information you decide to share with us.
Third Party Service Information. If you choose to log in, access or otherwise connect to the Services through a third-party application or platform such as social networking service, we collect your user ID and username associated with that third-party service, as well as any information you make public using that third-party service or that the third-party service allows us to access.
Payment Information. If you decide to make a purchase through our Services, you will be required to provide us with your billing information. The information you will need to submit depends on which billing method you choose. For example, if you pay with a credit card, we will collect your card information.
Usage Information. When you use our Services, we collect and record technical information about your interaction with our Services, including by using our third-party service providers as detailed below (sharing information with third parties), and by using “cookies” and other tracking technologies, as further detailed in the below. Such information may include geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) as well as other information which relates to your activity in the Services.
We may also collect data that is un-identified and non-identifiable data pertaining, which may be made available or gathered via your access to the Services (“Non-personal Data”). We are not aware of the identity of a user from which the Non-personal Data was collected. Non-personal Data which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. browser type, language preference, access time, etc.) in order to enhance the functionality of our Services. We may also collect information on your activity on the Services (e.g. clicks, actions, etc.).
If we associate Non-Personal Data with Personal Data, we will treat such data as Personal Data.
2. Why We Process Your Personal Data?
This section explains for what purposes we use your Personal Data and outlines the legal bases that underlie our usage.
3. With Whom we Share your Personal Data?
We will not share or allow access to any Personal Data we collect to any third party, except in the following cases:
Necessary for the provision of the Services: In order to provide you with our Services, we will share your information with the telecom providers with which you are interested in connecting.
Third Party Services: We are partnering with several selected service providers, whose services and solutions complement, facilitate and enhance our own. Such Third-party Service Providers may have access to, or process on our behalf Personal Data that we collect, hold, use, analyse, process and/or manage. These Service Providers include hosting, database, and server co-location services, data analytics services, session replay records for app analytic purposes such as crashes, functionality and usability, and our business, legal and financial advisors (collectively, "Third Party Service Providers"). We remain responsible for any Personal Data processing done by Third Party Service Providers on our behalf not in accordance with the terms hereof, except for events outside of its reasonable control and except for such Third Party Service Providers with whom you have a direct contractual relationship.
Our Affiliated Companies: We may share Personal Data internally with our affiliated companies for the purposes described in this Privacy Policy. In addition, when we or any of our affiliated companies are undergoing any change in control, including by means of merger, acquisition, or purchase of all or substantially all of its assets, we may share Personal Data with the parties involved in such event.
Protecting Rights and Safety: We may share Personal Data to enforce this Privacy Policy and/or the Terms, including investigation of potential violations thereof; to detect, prevent, or otherwise address fraud, security ,or technical issues; to respond to claims that any content available on the Services or the Website violates the rights of third-parties; or otherwise if we believe in good faith that this will help protect the rights, property or personal safety of the Company, any of our users, or any member of the general public.
Law enforcement, legal proceedings, and as authorized by law: We may disclose Personal Data to satisfy any applicable law, regulation, legal process, subpoena, or governmental request.
4. Direct Marketing
We use your Personal Data ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, ads, products, services, websites and applications which relate to our affiliated companies or our business partners, which we believe may interest you.
You can decline receiving further marketing offers from us or from our business partners and marketing affiliates at any time, by contacting us at privacy@glideidentity.com or by pressing the “Unsubscribe” link contained in the promotional communications you receive. Please note that even if you unsubscribe from our marketing-mailing list, we can continue to send you service-related updates and notifications.
5. Your rights
Depending on the jurisdiction in which you reside, you may have certain rights under relevant applicable laws regarding the collection and processing of your Personal Data. To the extent these rights apply and concern you, you can contact us via the contact details available below and ask to exercise the following rights:
Rights of access to your Personal Data: you have the right to receive confirmation as to whether or not Personal Data concerning you is being processed, and access your stored Personal Data, together with supplementary information;
Right of data portability: you have the right to request us to move, copy and transfer your Personal Data easily from one IT environment to another, in a safe and secure way, without affecting its usability;
Right of rectification: you have the right to request rectification of your Personal Data in our control in the event that your believe the Personal Data held by us is inaccurate, incomplete or outdated;
Right of deletion: you have the right to request that the we delete Personal Data held about you at any time;
Right to restriction or objection to processing: you have the right to request that we restrict or cease to conduct certain processing of Personal Data at any time;
Right to withdraw your consent: to the extent we process Personal Data on the basis of your consent, you have the right to withdraw your given consent at any time;
Right not to be subject to automated decision making: you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly effects to you.
Please note that these rights are not absolute, and may be subject to the relevant applicable laws, our own legitimate interests and regulatory requirements.
All requests, complaints or queries may be addressed to the Company to the following email address: privacy@glideidentity.com. We will consider any requests, complaints or queries and provide you with a reply in a timely manner. When handling these requests, we may ask for additional information to confirm your identity and your request. Please note, upon request to delete your Personal Data, we may retain such data in whole or in part to comply with any applicable rules or regulations and/or response or defend against legal proceedings versus us or our affiliates, or as we are otherwise permitted under such law applicable to you.
We take our obligations seriously and we ask that any concerns are first brought to our attention, so that we can try to resolve them. To the extent you feel unsatisfied with our response to your request to exercise your rights, you may choose to send us a request to appeal our decision. If you are unsatisfied with our response, you can lodge a complaint with the applicable data protection supervisory authority.
6. Transfer of Personal Data
We operate globally, thus any information that we collect, disclose or share, including your Personal Data, can be stored and processed in various jurisdictions around the world for the purposes detailed in this Policy. While the data protection laws in several jurisdictions may be different from the laws of your residence or location, please know that we, our affiliates and our service providers that store or process your Personal Data on our behalf are each committed to keeping it protected and secured, pursuant to this Policy and industry standards, regardless of any lesser legal requirements that may apply in their jurisdictions.
To the extent that the GDPR or UK GDPR are applicable, we will only transfer your Personal Data to data recipients:
- located in the EEA or in the UK;
- located in countries that have been approved as providing adequate level of data protection; or
- who have entered into legal agreements or other approved safeguards ensuring an adequate level of data protection.
7. Minors
We do not knowingly collect or solicit Personal Data from Minors (as determined under the applicable laws where the individual resides; “Minors”). By accessing, using or interacting with our Services, you certify to us that you are not a Minor. In the event that we have collected Personal Data from a Minor without verification of parental consent, we will make all efforts to promptly delete that information. If you believe that we might have any information from or about a Minor, then please contact us through the contact details available below.
8. Retention
We will retain your Personal Data for as long as necessary to provide our Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined to take into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.
9. Tracking Technologies
When you visit or access our Services, we use cookies, pixels, beacons, local storage and similar technologies ("Tracking Technologies"). These Tracking Technologies allow us to automatically collect information about you, your device, and your online behaviour, in order to enhance your navigation in our Services, improve our Services' performance, perform analytics, customize your experience and offer you, for example, tailored content and advertisements that better correspond with your interests.
You may remove the cookies by following the instructions of your device preferences; You can find more information about cookies at https://allaboutcookies.org/; however, if you choose to disable cookies, some features of our Service may not operate properly and your online experience may be limited.
10. How We Protect Personal Data
We maintain administrative, technical and physical safeguards designed to protect Personal Data we obtain through our Services against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. Our Services, or parts thereof, are hosted using data hosts, which provide advanced security features.
However, we cannot guarantee that hackers or unauthorized personnel will not gain access to information despite our efforts. You should note that by using our Services, your information will be transferred through third party infrastructures which are not under our control. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We urge you to use the strongest password combination and employ reasonable physical security means to protect unauthorized access.
To the extent your local jurisdiction’s laws require us to notify you or local authorities of any breach of the security of your Personal Data, we will comply with such laws.
11. Updates to this Policy
We reserve the right to change this Policy at any time. The most current version will always be posted through our Services (as reflected in the “Last Updated” heading). You are advised to check for updates regularly. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the updated Policy.
12. Contact us
If you have any further questions, please contact us by email at: privacy@glideidentity.com or through the following contact details:
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